FAQs

Shipping

We ship using USPS Priority Mail and US orders of $100 or more ship for free! Free shipping does not apply to wreaths and is reflected at checkout. We're excited to get your items to you so we do our best to get your order shipped as quickly as possible. In-stock items will ship within 3-5 business days. Please allow up to 2 weeks for delivery on made-to-order Shels and jewelry. If you need your items sooner for any reason, please contact us as we also offer local pickup!

 

Local Pickup

Local pickup is available for Houston area customers. Please select "Local Pickup" as your shipping option and call or text us at (281) 902-7768 to schedule a pickup time.

Returns

If you are not happy with your purchase from C.Shel, we accept returns of new, unworn jewelry within 14 days of delivery. Items purchased from third-party retailers should be returned to the retail store where purchased. New merchandise purchased from C.Shel will receive a full refund, minus shipping costs. Return shipping charges are at the customer's expense. To process your return, please email gillian@cshelshop.com.

Jewelry Care

Jewelry is delicate and needs TLC!

Although many of our pieces are designed for everyday wear, to keep your jewelry looking its best, we suggest removing your pieces before exercising, swimming, cleaning, or sleeping. Try to keep jewelry away from water, perfumes, soaps, lotions, makeup, and hair products as well. With normal wear, some changes in color may occur due to natural skin oils. Please store your items in a cool, dry location when not in use.

Jewelry Repair

Each piece of jewelry is handmade and we take pride in delivering quality craftsmanship. In the rare case that your jewelry needs repair due to flaws in workmanship, we will gladly repair or replace your piece based on the circumstance. Please email gillian@cshelshop.com or fill out the contact us form and we will respond within 1-2 business days.

Custom Orders 

Our handmade Shels and jewelry can be customized and are perfect for weddings, baby and wedding showers, parties, or any occasion! Our items make perfect birthday, graduation, baby shower, wedding shower, and holiday gifts too! Because each piece is handmade, please contact gillian@cshelshop.com to chat about how C.Shel can be a part of your special event or jewelry collection.

Wholesale Inquiries

Thank you for interest in our Shels and jewelry! Please direct all wholesale inquiries to gillian@cshelshop.com or complete our form.

Have a question that wasn't answered here?

Send us a note anytime to gillian@cshelshop.com!